Closing Early for our 2016 Annual Pack Party!
We will be closing early SUNDAY, FEB 12th @ 6pm so our hard working pack can come together and celebrate during our Annual Pack Party.
Thank you to all our amazing customers for all your support! We appreciate this opportunity to come together and celebrate our collective accomplishments as well as some of our stand-out pack members with special awards.
Feel free to share your thoughts about our amazing pack members on our facebook post about the party here: 2016 Annual Pack Party
With our sincerest thanks,
Your DOGUROO and The Whole Dog Market Pack!
DOGUROO is happy to announce that cases of Canine Influenza (CIV) are on a sharp decline in the Atlanta metro! In fact, we spoke with the UGA Testing Lab today and they have received NO tests for the last week.
With the wonderful fall weather approaching, this is great news, as it is the perfect time for being outdoors with your dog and allowing them to play with their friends at Daycare!
By staying vigilant and working together with all of you, we have remained CIV Free in our facility. While we plan to remain focused on our internal safety precautions, we feel it is appropriate to relax some of the guidelines we’ve had in place recently with regard to dog to dog contact.
Moving forward, we are asking our pack to follow these common sense rules:
- Keep your dog away from any dogs exhibiting signs of illness. Be on the lookout for coughing, sneezing, runny nose and eyes, lethargy, and fever.
- If your dog is displaying any of the above symptoms, keep her away from others dogs and out of daycare and boarding.
- If you visit a dog park or other gathering of unknown dogs, please refrain from bringing your dog to DOGUROO for a couple days. This will give you time to notice any symptoms that may be concerning.
- Stay vigilant! You know what is normal for your dog. Be alert to any changes in your dog’s behavior.
- Our requirement for the CIV Vaccine remains in place.
Please note that the threat of CIV remains, even if the number of confirmed cases is falling. By following the above guidelines, you will help us keep DOGUROO CIV free!
We truly appreciate everyone’s cooperation and care during this time. Thank you for your support, and we look forward to playing with your babies this Fall!
June 23, 2015
DOGUROO IS CANINE INFLUENZA FREE
WE NEED YOUR HELP TO KEEP IT THAT WAY!
Emailed: June 23, 2015
As you know, DOGUROO has been sharing information and preparing for Canine Influenza Virus (CIV) to come to GA since April. We established a new requirement for the flu vaccine and we want to THANK all of you who have begun working through the process with your Vet to get the vaccinations for your dog(s)!
Since the first case in GA was confirmed, DOGUROO has had NO dogs in our facility that have presented with any Flu-like symptoms. However, we remain as vigilant as ever to monitor the dogs in our care for ANY signs of respiratory issues and to maintain the cleanliness of our facility.
In addition to our vigilance, we need your continued cooperation and involvement to keep our facility CIV FREE!
Unfortunately, there is no official and reliable source of information on positive cases of the virus in GA. The reason is because Canine Influenza is NOT on the list of “Reportable Animal Diseases” required by the GA Department of Agriculture. So, that means reporting is voluntary AND the Dept of Agriculture cannot share specific information with us regarding where the cases were diagnosed and/or if the dogs were boarded or where, even if that information is available.
We had hoped to have more details to share with you by now regarding the positive cases of CIV in Metro Atlanta. At this point, we are relying on the information that PetWell Veterinary Healthcare receives as well as Facebook and other internet reports for our information.
Here is what we know:
On May 15th, the UGA Veterinary Diagnostic Lab reported on their website that the first dog in the Metro area tested positive for CIV. Since then, we have been watching and waiting for more information.
As of today, we are aware of 3 metro Atlanta area boarding facilities who have shared publicly that their facility had dogs test positive or have a number of suspicious cases and have taken actions to stop the spread. There may be other facilities, but we are not aware of any based on our review of publicly shared information at this time. We applaud these facilities for their efforts to share information! We only provide their names with you so you can be aware of any contact You or Your Dog may have had with any dogs or people who frequent them.
Here is what you need to know and do:
Do NOT take your dog to a dog park and then to a Daycare/Boarding facility.
Do NOT take your dog to Daycare/Boarding if they have a compromised immune system.
Do NOT take your dog to more than one Daycare/Boarding facility. (We request that you make us aware if your dog has attended another facility in the last 30 days.)
Make sure your Vet and Boarding facility have your correct Email address on file!
If your Vet or Boarding facility has any information about positive or suspicious cases, they should be in contact with those customers whose dogs overlapped with those cases directly. That means, you may not hear about the cases via facebook first, but rather via email.
Alert your Vet and Boarding facility immediately if your dog shows any Flu-like symptoms (cough, fever, lethargy, nasal discharge) and with any test results!
Take your dog to your Vet (call them first, they may have isolation procedures in place) and have them tested for CIV .
If you use a Pet Sitter, be sure to have a conversation with them to ensure they are using proper sanitizing procedures between clients and that they have a plan in place to control the spread of disease.
Additional steps we are taking at DOGUROO:
New customer restrictions –
We stopped taking any new customers for several weeks after the first case was reported.
We require all new customer dogs to have had at least their first round of the flu vaccine.
We stopped taking all new customers again beginning this week until at least one week after the July 4th holiday.
Reducing the number of dogs we board –
We will reduce the number of dogs we board so that we can maintain one area that is on a separate HVAC system for isolation.
We expect the number of cases in Metro Atlanta to increase as it would be improbable for a virus like this not to spread among dogs who may have come in contact with dogs carrying the virus.
The reality is, allowing your dog to attend Daycare and/or Boarding right now is putting them at at risk for contracting this virus. You must determine your own, personal tolerance for this risk.
We will continue to strictly monitor all dogs who enter our facility – this may slow down your check in process, but it is for the good of our overall Pack.
We are staying vigilant and proactive. Thank you for helping us keep our Pack safe and healthy!
May 24, 2015
How We Can Work Together To Keep Our Pack Healthy!
As you have probably heard, there is a confirmed case of Canine Influenza in the Atlanta area. Because this is also the season for more common upper respiratory illnesses, such as Canine Cough, we are being extra vigilant in our procedures and in our communications with our customers.
These upper respiratory illnesses are mainly spread through airborne transmission from dog to dog. Some dogs are more susceptible to these viruses, despite being vaccinated for Bordatella and/or Canine Flu.
What DOGUROO is doing:
Stepping up our monitoring procedures while dogs are in our care
Proactively isolating dogs who present with any symptoms (see below)
Alerting parents immediately
Restricting coughing / symptomatic dogs from our facility
Increasing our daily and weekly cleaning procedures
Installing additional hand sanitizing stations and providing individual hand sanitizers to staff
What YOU can do:
Watch your dog closely for any of the following symptoms:
Dry, hacking cough (may sound like honking)
Watery nasal discharge
Sneezing or snorting
Gagging or vomiting after excitement or exercise
Lethargy and / or Loss of Appetite
Fever (normal temperature range for dogs is 100 to 102.5)
What to do if your dog has symptoms:
Make an appointment with your Vet and get tested (treatment varies based on the agent of illness)
Email or call Doguroo and let us know your dog’s status
Keep your dog isolated from other dogs until you know the cause of the cough
If your dog tests positive, notify all of your dog’s friends who they have played with in the last 10 days
Come back to daycare / boarding after your dog has finished treatment and has been cleared by your veterinarian
May 16, 2015
Confirmed case of Canine Influenza in GA.
We will be watching for updates on this case of Canine Influenza reported in GA and will keep our pack informed. Here is the source report from the UGA Veterinary College testing facility:
May 14, 2015
UPDATE To The Canine Influenza Requirement
Vaccine Supply –
Since our announcement last week (see the post below from May 8th) we have had some reports of difficulties receiving the vaccine due to supply issues.
We want to assure our customers that we will NOT turn any DOGUROO customer away during this Summer holiday season if they cannot yet receive the vaccine from their preferred Vet due to back-order shortages or lack of supply.
Veterinarian Recommendations –
The majority of our feedback from this new requirement has been positive or neutral in nature. However, we do understand that Veterinarians in the Atlanta area are still divided on whether or not to recommend or offer this vaccine and this has caused concerns for some of our customers.
Vets who are “not recommending” the vaccine are following what they believe to be reasonable guidance from the AVMA, that of a wait and see approach along with quarantining dogs and then avoiding communal areas. Since there is no virus prevalent in the Atlanta area at this time, the approach is to wait until it is here before recommending the vaccine. We respect these doctors and their decisions and know they are following the course of action they feel is right for their practices and their general client base.
However, DOGUROO must also make decisions based on what we feel is right for our customers and our business. We are a boarding and group play facility that focuses first and foremost on the safety and wellbeing of our Pack. Unfortunately, if one infected dog were to come into DOGUROO (or any other daycare), there is a strong chance that they would be shedding the virus BEFORE showing any symptoms. Therefore, they could spread the virus quickly to a large number of dogs.
We have in place strict protocols for quarantining any dogs that present with the symptoms of canine influenza.
Many of the Chicago area Vets were also following this wait and see approach prior to last month’s outbreak. Now the boarding and daycare facilities are requiring the current vaccine.
Current Vaccine vs the Recent Mid West Outbreak –
The current vaccine has not been “proven” against the strain identified in Chicago, so it is unknown whether the current vaccine will protect against this strain.
While that is a correct statement, it is because no studies have been conducted on the current vaccine vs the new strain as of yet. It is just too soon for any studies to have been completed in the short time since this strain’s identification. So, there is no evidence available yet to show whether it is or isn’t effective.
We know that there is usually some cross-reactivity among these vaccines, similar to human flu strains, so it is possible that it will provide some benefit.
Vaccine Safety –
This vaccine has been proven effective through studies against the original strain of Canine Influenza. The vaccine has been administered well over 1 million times and has shown minimal adverse effects. Dr. Berger at PetWell Veterinary Healthcare has been offering this vaccine for the last several years. He often recommends it based on risk assessment as many of his clients also attend DOGUROO. To date, he has had no adverse reactions in his patients that have received the vaccine.
Preventing a False Sense of Security –
We do not want to give a false sense of security to our customers. Receiving this vaccine does not mean your dog is fully protected against this virus. No vaccine is 100% effective for every dog in every situation.
We are making this decision because we feel that the proven and potential benefits of the vaccine far outweigh any negatives, especially with its safe track record.
Our decision has been 5+ years in the making, since the inception of the vaccine. The Chicago outbreak has provided us with a window into the “wait and see approach.” We feel being proactive is the responsible approach for our facility and for you, our customer.
May 8, 2015
Canine Influenza Vaccine Requirement
At DOGUROO, we are incredibly honored to earn your trust every day. We pride ourselves on creating the safest and healthiest environment for your dogs to enjoy while they are in our care. It is out of this concern for the welfare of your family member(s) and an abundance of caution, that we will be implementing a new vaccine requirement for the Canine influenza virus beginning July 1st.
Canine Influenza is a threat to all dogs, particularly those who are around other dogs at parks, daycares, veterinarians, and shelters. The signs of infection are similar to canine cough, but the coughing caused by canine influenza can last for several weeks. With proper care, most dogs fully recover. However, canine influenza can lead to more severe or even life-threatening infections, such as pneumonia, and has been fatal in up to 8% of cases.
You may have already heard about the recent outbreak of Canine Influenza in Chicago (called H3N2). This is a new “strain” of the Canine Influenza virus. The first canine influenza virus strain ever reported (called H3N8) was in the US in 2004 among racing greyhounds in Florida.
The canine influenza virus is highly contagious, and the U.S. dog population has no natural immunity.
What this means is that dogs that come into contact with the virus have an extremely high likelihood of becoming ill. Additionally, contagious dogs are able to shed the virus for several days before symptoms appear, further complicating diagnosis and leading to spread of the disease.
We will require all dogs that visit our facility to be vaccinated with the Canine Influenza Vaccine. We do not take adding an additional vaccine requirement lightly, and we appreciate the impact this decision has on you and your dog(s). Over one million dogs in the United Sates have been safely vaccinated to date. The initial immunization protocol requires two doses spaced 2 to 4 weeks apart. After these doses, your dog will only need annual boosters to remain protected.
In order to allow for sufficient time to schedule your dog’s vaccination appointments, we are phasing this requirement in over two months:
We will require all dogs to receive the first vaccine by
July 1, 2015,
and their booster by August 1, 2015.
We made this decision after significant internal discussions, research and consultation with the GA Department of Agriculture as well as our onsite Vet, PetWell Veterinary Healthcare. We feel this is an important part of our commitment to the health of your dogs and the most responsible thing we can do to deter the spread of this disease in our community.
At this time, we are not aware of any confirmed cases of the new flu strain (H3N2) outside of Chicago. However, there have been cases of the H3N8 virus (the first canine influenza strain) reported in our state in years past, as well as reported cases in approximately 30 states to date. Outbreaks have occurred in Colorado, Florida, New York and Pennsylvania. As a result, a H3N8 vaccine was developed in 2009.
While no vaccine is 100% effective, we feel that the H3N8 vaccine is the best tool currently available to help us proactively minimize the risk to our pack. While this vaccine may not prevent infection, the vaccine has been shown to: lessen the symptoms, length and severity of infection; reduce and shorten the time that an infected dog “sheds” the virus, thus they are less likely to spread the disease. Also, like human flu shots, there are various strains of flu virus and it is believed that there should be some cross protection from the vaccine developed for H3N8 against the H3N2 strain. There is currently no vaccine developed specifically for the H3N2 strain.
If your dog has already received the vaccine, please inform the front desk so we may review and update your account.
Our goal is to have our entire pack protected before the Labor Day holiday and well in advance of the Thanksgiving and Christmas Holiday Season.
If you have concerns or questions, please do not hesitate to reach out to your veterinarian or us. In addition, we will provide updates and further information on our website.
Additional information can be found on these sites:
You and your dog will always be our top priority; we look forward to partnering with you on this new safety standard!
Your DOGUROO Pack
New Vaccine Requirement: Canine Influenza
April 27, 2015
DOGUROO will soon be requiring the Canine Influenza Vaccine for all dogs who come and stay with us for all Services: Daycare, Boarding, Grooming and Training.
We will be communicating with all of our customers within the next several weeks with educational information about Canine Influenza and the Vaccine. Stay tuned on our website and facebook page for the most up to date information.
Here are a couple informative articles on Canine Influenza and the recent outbreak in Chicago from the Centers for Disease Control (CDC) website:
Key Facts about Canine Influenza (Dog Flu): http://www.cdc.gov/flu/canine/
Update on the outbreak of Canine Flu in Chicago: http://www.cdc.gov/flu/news/canine-influenza-update.htm
American Veterinary Medical Association (AVMA) Pet Owner’s Guide:https://www.avma.org/public/PetCare/Pages/CanineInfluenza.aspx
February 24, 2015
Please Note: DOGUROO will be closing early tomorrow, Wednesday, the 25th.
Our Lobby will close at 6:00pm. We will be open normal hours on Thursday the 26th. As usual, a small group of DOGUROO pack members will be onsite throughout the winter storm taking care of all the dogs that stay with us!
CLOSING EARLY AT 6:00pm for our ANNUAL PACK MEMBER PARTY!
SATURDAY, JANUARY 31st, 2015
Once a year, we get together with our entire staff of amazing employees (pack members) to celebrate our accomplishments, socialize and present awards for high achievement and years of service. This year’s party will be Saturday, January 31st. In order to give our hard working Saturday pack a little time to get ready for the event, we will be closing our Lobby at 6:00pm. This will allow our PM Shift staff time to focus on all the closing tasks a little early and care for our Boarding guests without impacting their routine. We so appreciate your flexibility and apologize for any inconvenience this may cause. As a business that is staffed 7 days a week, 365 days a year, we try hard to limit any restrictions on our business hours. This event is so important to us that we felt it is necessary to close 1 and 1/2 hours early just this once!
Thank you for support and your business!
Your Doguroo Pack!
Puppy Hour: Exciting New Feature!
January 15, 2015
Greetings Puppy Parents!
We are adding an exciting new feature to our Puppy Hour Saturdays!
As you may know, the amazing folks from Jabula Dog Academy (www.jabuladogs.com) are onsite with us every Saturday. Kate, Gill and their staff have worked with us from the beginning to help develop our Puppy Hour. They are always available to answer questions, provide guidance, and help you get the most out of your Puppy Social Hour!
Beginning this Saturday, the Jabula team will be presenting a short, focused talk that covers the most frequently asked questions from Puppy Parents! The talks will occur during the LAST 15 MINUTES of Puppy Hour for those folks who are interested. This won’t interrupt the fun for the pups, as they will be welcomed to keep on playing!
Each week, the team will present a different topic. Topics will rotate and repeat, so if you miss one, you should be able to pick it up the next time around!
Week 1 – Housebreaking / Crate Training
Week 2 – Socialization
Week 3 – Chewing / Mouthing
Week 4 – Speaking Puppy
As the program evolves based on your feedback, we may add more topics, like Nutrition, into the mix as well!
We are so excited to begin this amazing opportunity! We are certain this will help you develop a rewarding and fulfilling relationship with your pup.
As always, we look forward to seeing you all soon!
Your DOGUROO and JABULA packs!
BOARDING RATE INCREASE
December 12, 2014
As we shared with you in September (see below), and for the first time in 8 years, Doguroo will be raising our boarding rates effective January 15, 2015.
The boarding rate increase will be as follows:
Large Den – $40
each additional dog – $20 (no change)
Small Cubbie – $33
additional dog – $20 (no change)
Extended Stay 8 nights or longer:
Large Den – $35
each additional dog – $15 (lower)
Small Cubbie – $30
additional dog – $17 (lower)
Late Pickup Fee – $20 (no change)
We thank you for your support and we appreciate your business and your trust in us!We remain at your service, Your DOGUROO pack!
DAYCARE RATE INCREASE
September 15, 2014
For the first time in 8 years, Doguroo will be raising our daycare rates this October and will raise our boarding rates effective early 2015. We take a price increase very seriously and understand the impact on your budget. Our goal is to practice smart business strategies so that you receive the best care and services with fair and stable prices. In fact, while others in our local industry have raised their rates, we have kept our rates static, resulting in our prices being under the local market average. We were able to keep our pricing static due in large part to our growth, primarily driven by your word of mouth referrals and our diverse and comprehensive offering of products and services.
As you may know, we recently suspended accepting new customers (during the month of August) in order to properly manage the dogs in our care. During that time, we implemented our enhanced yard playgroups and the results have been amazing: smaller groups, similar play styles, scheduled breaks – resulting in more mentally and physically satisfied dogs. Even now that we are back to accepting new customers, we continue to take a very limited number of new dogs each week and have done so for the last several years.
We take very seriously the quality of care our staff provides to you and your 4-legged kids. Our goal has always been to recruit, train and develop the amount and quality of staff it takes to provide the high level of care that we pride ourselves on and you have come to expect. Over the years we’ve learned that being a “dog-lover” isn’t enough. We look for folks who also aren’t afraid of hard work, high standards and being “of service” to the dogs AND their people! Increasingly, these folks are harder to find and require a higher level of compensation in order to attract and maintain this type of workforce.
We also take great pride in our 25K sf facility and have made continual improvements including a complete replacement and upgrade of our boarding dens, expansion of our play yards, enhanced HVAC systems, energy efficient lighting and our recent complete overhaul of our grooming room. You will continue to see facility improvements, including rubberized flooring and sound dampening panels in the play yards planned for next year. All of these factors have led to the decision to increase our rates. This increase will help support our goal to deliver an exceptional level of care with a focus on the safety and wellbeing of each dog, providing accommodating and responsive service to every customer who walks through our doors.
The daycare rate increase will be as follows:
Beginning October 1st Daily Rate:1 Dog – $25 2 Dogs – $40 3 Dogs – $60
Beginning October 15th 10 Day Package:1 Dog – $220 2 Dogs – $350 3 Dogs – $480
We will communicate our boarding rate increases in December of this year. As always, we are extremely grateful and humbled by your trust in us; it is a pleasure and honor to care for such wonderful dogs everyday. Rest assured that you and your dog are always our focus and motivation. We look forward to continuing to provide superior customer service, safe play yards, and happy dogs!
Thank you for nearly ten years of support; we are excited to share many more with you!
At your service,
The DOGUROO Pack
PLAY YARDS DOGUROO STYLE!
We at DOGUROO are incredibly proud to be pioneers of the dog daycare industry. We pride ourselves on our focus on safety, dedication to staff training, and top-notch care of every dog, every day. From the beginning, we’ve been concerned with creating safe playgroups for all of our guests. This includes separating dogs by size and temperament, as well as requiring all of our guests to pass a Trial Day. This ensures that all of our guests play only with dog friendly canines. The lives of the dogs in our care are precious, and the trust and loyalty our pet parents have bestowed upon is our guiding force in everything we do!
As the industry has grown, we have continued to stay abreast of the latest recommendations and care standards. We are happy to report that our focus has resulted in safe daycare yards, happy dogs, and happy pet parents! As leaders in the field, however, we are never satisfied and continually seek ways to improve the experience for the dogs in our care. In this vein, DOGUROO and the Dog Daycare industry have become aware of the need to not only group dogs by size, but also by play style. Quiet types enjoy playing with those who are likeminded, while wrestlers much prefer the company of fellow wrestlers. By grouping dogs who play similarly, dogs are able to more easily fulfill their mental and physical needs.
Additionally, research has revealed the need for multiple breaks from playgroups. Just like us, dogs need the opportunity to rest and recharge their batteries. This becomes even more important when dogs are playing with dogs who match their play style. They get worn out more quickly and often do not know when to stop! Mandatory “quiet times” allow them to take a breather and get ready for another fun play session. Dogs who do not get breaks become exhausted, irritable, and eventually may stop enjoying daycare altogether. We want all of our guests to leave our care pleasantly tired, mentally satisfied, and excited to visit again!
Over the next few weeks, DOGUROO will be seeking the best ways to group dogs by play style, while incorporating rotating rest periods for our guests. We will also be using yard spaces that may not be visible at this time on our webcams. Rest assured that all dogs will receive ample play time with their best buddies! Our picture cameras will continue to capture all of the fun and excitement, which you can view every afternoon on DOGUROO’s website.
You and your dog are our top priority, and it is because of you that we are where we are today. We value and appreciate your input, and we look forward to implementing these new processes with you!
DOGUROO Earns Esteemed 2013 Angie’s List Super Service Award!
Award reflects DOGUROO’s consistently high level of customer service
DOGUROO has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.
“Only about 5 percent of the companies DOGUROO competes within Metro Atlanta are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”
Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.